This section applies only to products purchased on our website, starting soon.
At present, there is no return option with Bhoomi Secret’s products.
We understand that customer confidence is increased significantly with the availability of return options for any product, especially during their initial few purchase’s from any brand. We will soon introduce returns, which you may never need, so more new customers can feel confident and relaxed, to purchase and reap the benefits of natural and pure essential oils, through our every batch.
Please be confident in our measures of authentic and reliable sourcing, and appropriate international testing protocols to guarantee the purity of our Essential Oils. We are uncompromisingly selective in our batches of small lots to ensure the conformity of potency and purity levels. Apart from in-house testing, as per our SOP we also conduct reliable third-party tests for the batches to ensure quality conformity. And nevertheless, our customer transparency protocol to share the test reports with our customers. So, you can be rest assured, to trust us, to make your first purchase.
Once our products are available for purchase on this website, our return conditions will follow as below:
Our returns and exchange policy would last for 15 days after delivery, after which the return window would close. For a return, your item must be unused and in the same condition that you received it with all the original packaging.
Once the returned product is received and inspected, we will send you an email confirmation to notify you of the same. We will also notify you of the approval or rejection of your refund.
Once approved, your refund will be processed to the original method of payment.
Late or missing refunds
Please allow us some time to process any refund. It may take some time before your refund is processed. There is often some processing time at your bank before a refund is credited.
Products on Sale
Only regular-priced items may be refunded. Products on Sale are not eligible for return or exchange.
We only replace items if they get damaged in transit. Kindly send us an email with the package opening video at email@example.com.
You may decline the delivery if you find any damage.
If the item was marked as a gift during purchase and shipped directly to you, then you’ll receive a gift credit for the value of your return.
To return your product, you should first mail your request to firstname.lastname@example.org.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable and will be adjusted from your refund.
Depending on where you live, the time taken for your exchanged product to reach you may vary.
Contact us at email@example.com for questions related to refunds and returns.